Identifies, evaluates and resolves business issues, manages budgets, provide leadership and works on abstract problems across all functional areas within IT. Directs the efforts of others in the achievement of the strategic and operational objectives of the group.
 
Principal Accountabilities
- Directs the efforts of a defined group
- Communicates and translates Dell vision/strategy to staff. Responsible for executing on functional and business goals for the group
- Being able to effectively and communicate IT business strategy and initiatives
- Accountable for developing clear goals and alignment that enables team members to connect with the business strategy
- Addresses problems across functional areas of the business

- Influences individuals within and outside the IT department
- Manages resource supply and demand; hiring, staffing and maintaining a diverse and effective workforce
- Responsible for meeting budgetary goals and objectives
- Responsible for career development/planning, performance and pay discussions of team members
- Prepares and presents reports to all levels of management and staff.

- Engineering degree or equivalent

- Management experience with in an IT Services or Captive IT org.

- Formal business degree - preferable - not mandatory